Customer Return Coordinator
- Department:
- Administration
- Location:
- Burlington, ON, Canada
This is a customer service and administrative support role joining a team of 10 currently. The ability to communicate clearly and concisely is extremely important. The successful candidate will thrive in a fast-paced environment, possess excellent critical thinking skills, and have the ability to keep themselves organized and on task with multiple changing priorities coming in throughout the day.
Responsibilities:
- General administrative duties, filing, faxing, and photocopying
- Evaluation of customer needs and solutions
- Issue and process Return Merchandise Authorization numbers (tickets) for customer hardware returns
- Correspond with customers regarding returns, ticket status and payments.
- Other related duties as required
Qualifications:
- Post-Secondary Education in related field (Business, Administration) or related experience
- Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of Microsoft Excel, Word, and Outlook
- Some customer service experience is preferred
What we offer:
- Employer funded benefits program
- Competitive total compensation package
- Work-life balance
- Employee Assistance plan
- Employee Discount Platform
- Career progression
- Casual work environment
- Social events and sports teams
About Evertz:
Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.
Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.
With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.
Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
Thank you for considering a career with Evertz!